Housekeeping Leadership Position
4 days ago
Housekeeping Supervisor Job Description
Gateway is seeking an energetic leader to supervise the housekeeping team and ensure the execution and flow of daily operations. The ideal candidate will have a deep appreciation for cleanliness and organization, excellent communication skills, and a commitment to delivering exceptional guest experiences.
Key Responsibilities:
- Oversee housekeeping operations and ensure productivity objectives and service quality standards are met.
- Establish and maintain a cost-control system for linen and cleaning supplies inventories.
- Manage budgets, ordering, and receiving of supplies.
- Inspect and manage the quality of housekeeping services within set timelines.
- Schedule staff according to productivity standards and forecasted occupancy.
- Comply and report information on housekeeping activities and expenses.
- Communicate with Guest Services on the status of guest rooms.
- Provide training and career development for housekeeping staff.
- Conduct performance evaluations and provide feedback for employees.
- Contribute to the department's annual budget and monitor variances against plan.
Requirements:
- Minimum 1 year of experience working in a 3 + star hotel as a Housekeeping Supervisor.
- Previous supervisory experience, including scheduling, training, development, performance appraisals, and administering disciplinary actions.
- Superior people management skills, customer service, conflict resolution skills, and dedication to customer satisfaction.
- Excellent communication, organizational, and problem-solving skills.
- Committed to results through flexible scheduling, consistent follow-up, and leadership by example.
- Highly productive, energetic, attentive to detail, and a positive attitude.
About Gateway
Gateway is a dynamic and fun work environment that values its team members. We offer ongoing training and leadership programs, as well as career advancement opportunities across our 27 locations. Join our team and take your career to the next level
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