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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Deva Applications Ltd. Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Deva Applications Ltd. as a Systems Technical Support Analyst.

Key Responsibilities
  • Provide technical assistance to users experiencing difficulties with computer systems, networks, and internet connectivity.
  • Research and implement solutions by consulting user guides, technical manuals, and other documents.
  • Offer advice and training to users to address identified difficulties.
  • Maintain a problems and solutions log for use by other technical support analysts.
  • Offer business systems, network, and internet support to users in response to identified difficulties.
  • Deliver exceptional customer service.
Requirements
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • 1 year to less than 2 years of experience in a related field.
Benefits
  • Health care plan.
  • Permanent work term.
  • English language.
  • 35 to 40 hours per week.