Quality Service Analyst

1 week ago

Surrey, British Columbia, Canada Community Living BC Full time

Job Summary

We are seeking a highly skilled Quality Service Analyst to join our team at Community Living BC. As a Quality Service Analyst, you will be responsible for representing CLBC as the primary point of contact for service providers.

Key Responsibilities

  • Develop and negotiate service contracts or agreements, including costing details and quantities.
  • Negotiate contract costing and advise on requirements for corrective action in contracted service delivery.
  • Consult with Facilitators about support requests, service availability, and resource suitability.
  • Conduct on-site monitoring reviews and investigate competency and service issues.
  • Work with the Facilitator to assist individuals and their families who are experiencing a crisis.
  • Recruit and develop new service relationships.
  • Ensure service collaboration and develop cost-sharing agreements.
  • Liaise with key staff regarding current funding limitations or delays and participate in local budget management.
  • Review financial reports to ensure delivery of services for approved funding supports.

Qualifications

  • Possession of a Bachelor's degree in Business, Social Work, or a related discipline.
  • Experience working in the social services sector in areas such as resource development or contract management.
  • An equivalent combination of relevant education/experience may be considered.

Benefits

  • Comprehensive benefits package, including extended health and dental plan, BC Public Service Pension plan, and generous vacation time.
  • Professional development funds and resources to encourage continuous learning and skill development.
  • Access to government discounts to travel, cell phones, and more.

Work Environment

Hybrid work arrangement, combining on-site office work with flexibility to work from home within BC after passing a 6-month probationary period.

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