Senior Benefits Consultant

2 days ago

Montreal, Quebec, Canada Intact Financial Corporation Full time
About the Role

We are seeking a highly skilled Senior Benefits Consultant to join our HRdirect Service Center team. As a key member of our team, you will be responsible for providing exceptional support to employees and managers on all Group Benefits-related questions.

This newly created role will involve acting as the first point of contact for benefit inquiries, collaborating with internal teams and third-party service providers to resolve complex issues, and ensuring client satisfaction.

Responsibilities:
  • Analyze, resolve, and coordinate various inquiries about benefit questions from employees and managers based on best practices and our knowledge base.
  • Collaborate with internal teams and third-party service providers to resolve complex issues and ensure client satisfaction.
  • Log all calls and document all steps leading to resolution.
  • Participate in keeping the benefits portion of our knowledge base up to date.
  • Collaborate with different teams to find appropriate solutions for any benefits-related questions.
  • Ensure consistent and accurate responses and recommend improvements.
  • Participate, on an ad hoc basis, in various team projects.
Requirements:
  • Education in human resources, administration, or similar experience.
  • Strong client/customer service and interpersonal skills.
  • Demonstrates initiative, good judgment, and autonomy.
  • Capacity to adapt rapidly in an ever-changing environment.
  • Good understanding of Workday - an asset.
  • Experience in benefits management - an asset.
  • High level of attention to detail and accuracy.
  • Known for teamwork and collaboration.
  • Positive attitude, autonomy, and strong sense of ethics.
  • Proven verbal and written communication skills.
  • Bilingualism in French and English required - need to interact on a regular basis with colleagues across the country.
What We Offer:
  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different.

Salary: $60,000 - $80,000 per year (dependent on experience)

$60,000 - $80,000

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