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Senior Operations Manager
2 months ago
Job Summary:
The Senior Operations Manager is responsible for overseeing the daily operations of the fleet maintenance department, ensuring that all vehicles are properly maintained and repaired in a timely and efficient manner. This includes managing a team of technicians and support staff, as well as coordinating with other departments to ensure seamless communication and collaboration.
Key Responsibilities:
- Operations Management:
- Oversee the daily operations of the fleet maintenance department, including vehicle maintenance and repair.
- Manage a team of technicians and support staff, providing guidance and direction as needed.
- Coordinate with other departments to ensure seamless communication and collaboration.
- Labor Management:
- Provide leadership and training to technicians and support staff.
- Develop and implement labor management strategies to optimize productivity and efficiency.
- Manage labor costs and ensure compliance with company policies and procedures.
- Customer Management:
- Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
- Coordinate with customers to schedule maintenance and repairs, ensuring timely and efficient service.
- Resolve customer complaints and issues in a professional and timely manner.
- Financial Management:
- Develop and manage budgets for the fleet maintenance department.
- Monitor and analyze financial data to identify areas for improvement and optimize costs.
- Develop and implement cost-saving strategies to reduce expenses and improve profitability.
- Asset Management:
- Oversee the maintenance and repair of company assets, including vehicles and equipment.
- Develop and implement asset management strategies to optimize utilization and reduce costs.
- Ensure compliance with company policies and procedures related to asset management.
- Quality Management:
- Develop and implement quality management strategies to ensure high-quality maintenance and repair services.
- Monitor and analyze quality data to identify areas for improvement and optimize processes.
- Develop and implement corrective actions to address quality issues and improve overall performance.
Requirements:
- Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Experience: Four or more years of experience in a maintenance or operations role, with at least three years of supervisory experience.
- Skills: Strong leadership and communication skills, with the ability to motivate and direct a team of technicians and support staff. Ability to analyze financial data and develop cost-saving strategies. Strong customer service skills, with the ability to develop and maintain strong relationships with customers.