Technical Account Manager

1 month ago

Vancouver, British Columbia, Canada Braze Full time
About the Role

We're seeking a highly skilled Technical Account Manager to join our team at Braze. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams to drive value, retention, and adoption of Braze's product.

Key Responsibilities
  • Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification, and drive technical initiatives that help customers achieve their business goals.
  • Partner with the Customer Success Team to own the technical relationship for assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity.
  • Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable.
  • Facilitate conversations regarding the customers' desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture.
  • Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle.
  • Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education.
  • Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management.
  • Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers' unique requirements to Braze's Product team.
Requirements
  • 3-5 years client-facing experience as a TAM or in a related technical area, such as Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts.
  • 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming.
  • Excellent communication skills, with the ability to take complex technical ideas and translate them to non-technical stakeholders.
  • Natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve problems.
  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.
  • Bilingual skills beyond English are a plus, but not required.
About Braze

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We're proud to be certified as a Great Place to Work in the U.S., the UK, and Singapore, and we're committed to creating equitable growth and opportunities inside and outside the organization.

We're looking for talented individuals who share our passion for building meaningful connections and driving business results. If you're a motivated and collaborative professional with a passion for technology and customer success, we'd love to hear from you.

  • Technical Account Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Braze Full time

    About BrazeBraze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Our platform enables any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.Job DescriptionWe're seeking a...

  • Technical Account Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Braze Full time

    About BrazeBraze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Our platform enables any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.Job DescriptionWe're seeking a...

  • Technical Account Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Braze Full time

    At Braze, we're a team of passionate and approachable individuals who are dedicated to helping our customers succeed. We're seeking a talented Technical Account Manager to join our team and help drive technical adoption and value for our customers. As a Technical Account Manager, you will be responsible for owning the technical relationship with our...

  • Technical Account Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Braze Full time

    At Braze, we're a team of passionate and approachable individuals who are dedicated to helping our customers succeed. We're seeking a talented Technical Account Manager to join our team and help drive technical adoption and value for our customers. As a Technical Account Manager, you will be responsible for owning the technical relationship with our...

  • Technical Account Manager

    2 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Technical Account ManagerAbout the Role:We are seeking a highly motivated and experienced Technical Account Manager to join our team at EightSix Network. As a Technical Account Manager, you will be responsible for developing and executing sales plans, managing and growing accounts, providing technical support, and identifying new business...

  • Technical Account Manager

    2 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Technical Account ManagerAbout the Role:We are seeking a highly motivated and experienced Technical Account Manager to join our team at EightSix Network. As a Technical Account Manager, you will be responsible for developing and executing sales plans, managing and growing accounts, providing technical support, and identifying new business...

  • Technical Account Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Braze Full time

    About the RoleWe're seeking a highly skilled Technical Account Manager to join our team at Braze. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams to drive value, retention, and adoption of Braze's product.Key...

  • Technical Account Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Braze Full time

    About the RoleWe're seeking a highly skilled Technical Account Manager to join our team at Braze. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams to drive value, retention, and adoption of Braze's product.Key...

  • Technical Account Manager

    3 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Technical Account ManagerAbout the Role:We are seeking a highly skilled Technical Account Manager to join our team at EightSix Network. As a Technical Account Manager, you will be responsible for developing and executing sales plans, managing and growing accounts, providing technical support, and identifying new business opportunities.Key...

  • Technical Account Manager

    3 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Technical Account ManagerAbout the Role:We are seeking a highly skilled Technical Account Manager to join our team at EightSix Network. As a Technical Account Manager, you will be responsible for developing and executing sales plans, managing and growing accounts, providing technical support, and identifying new business opportunities.Key...

  • Technical Account Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Braze Full time

    About the RoleWe're seeking a highly skilled Technical Account Manager to join our team at Braze. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams to drive value, retention, and adoption of Braze's product.Key...

  • Technical Account Manager

    1 month ago

    Vancouver, British Columbia, Canada Braze Full time

    About the RoleWe're seeking a highly skilled Technical Account Manager to join our team at Braze. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams to drive value, retention, and adoption of Braze's product.Key...

  • Technical Account Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Braze Full time

    About the RoleWe're seeking a highly skilled Technical Account Manager to join our team at Braze. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams to drive value, retention, and adoption of Braze's product.Key...

  • Technical Account Manager

    1 month ago

    Vancouver, British Columbia, Canada Braze Full time

    About the RoleWe're seeking a highly skilled Technical Account Manager to join our team at Braze. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams to drive value, retention, and adoption of Braze's product.Key...

  • Technical Account Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Braze Full time

    About the RoleWe're seeking a highly skilled Technical Account Manager to join our team at Braze. As a key member of our customer success team, you will be responsible for owning the technical relationship with our customers, collaborating closely with the Customer Success and wider account teams to drive value, retention, and adoption of our product.As a...

  • Technical Account Manager

    3 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Technical Account ManagerAbout the Role:We are seeking a highly skilled Technical Account Manager to join our team at EightSix Network. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our clients, understanding their technical requirements, and providing ongoing support to ensure their...

  • Technical Account Manager

    3 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Technical Account ManagerAbout the Role:We are seeking a highly skilled Technical Account Manager to join our team at EightSix Network. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our clients, understanding their technical requirements, and providing ongoing support to ensure their...

  • Technical Account Manager

    1 month ago

    Vancouver, British Columbia, Canada Braze Full time

    About the RoleBraze is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams to drive value, retention, and adoption of Braze's product.Key...

  • Technical Account Manager

    1 month ago

    Vancouver, British Columbia, Canada Braze Full time

    About the RoleBraze is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams to drive value, retention, and adoption of Braze's product.Key...

  • Technical Accounting Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Teck Resources Full time

    Job SummaryWe are seeking a highly skilled Technical Accounting Manager to join our team at Teck Resources. As a key member of our finance team, you will be responsible for overseeing and executing technical accounting and accounting-related valuations work globally.The successful candidate will have a strong background in IFRS technical accounting, with...