Technical Account Manager

3 weeks ago

Vancouver, British Columbia, Canada Braze Full time
About the Role

We're seeking a highly skilled Technical Account Manager to join our team at Braze. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams to drive value, retention, and adoption of Braze's product.

Key Responsibilities
  • Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification, and drive technical initiatives that help customers achieve their business goals.
  • Partner with the Customer Success Team to own the technical relationship for assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity.
  • Help customers successfully instrument Braze across their stack and refine that instrumentation over time to contribute to renewals and upsells.
  • Facilitate conversations regarding customers' desired use cases, conduct discovery, and recommend solutions based on their unique needs and architecture.
  • Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle.
  • Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions.
  • Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management.
Requirements
  • 3-5 years client-facing experience as a TAM or in a related technical area, such as Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts.
  • 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming.
  • Excellent communication skills, with the ability to take complex technical ideas and translate them to non-technical stakeholders.
  • Natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve problems.
  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.
About Braze

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We're proud to be certified as a Great Place to Work in the U.S., the UK, and Singapore, and we're committed to creating equitable growth and opportunities inside and outside the organization.

We're looking for talented individuals who share our passion for building meaningful connections and driving business growth. If you're a motivated and collaborative professional with a passion for technology and customer success, we'd love to hear from you.

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