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Front Desk Associate

2 months ago

Lunenburg County, Canada Smuggler's Cove Inn Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Smuggler's Cove Inn. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Customer Service: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages, as well as assist clients/guests with special needs.
Support for Diverse Groups
  • Disability Support: Participate in initiatives that support persons with disabilities, offer mentorship and coaching opportunities, and provide awareness training to employees.
  • Newcomer and Refugee Support: Participate in initiatives that support newcomers and refugees, facilitate access to community resources, and offer mentorship programs.
  • Youth Support: Participate in initiatives that support youth employment, offer mentorship and coaching opportunities, and provide awareness training to employees.
  • Veteran Support: Offer mentorship and coaching opportunities, provide awareness training to employees, and support veterans in translating their military skills into the civilian job market.
  • Indigenous Support: Participate in initiatives that support Indigenous people, offer mentorship and coaching opportunities, and provide cultural competency training to employees.
  • Mature Worker Support: Participate in initiatives that support mature workers, offer mentorship and coaching opportunities, and provide awareness training to employees.
  • Visible Minority Support: Participate in initiatives that support members of visible minorities, offer mentorship programs, and provide diversity and cross-cultural training to employees.