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Fairmont Gold Team Leader
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About Us: Become a part of the esteemed team at Fairmont Banff Springs. Nestled in one of Western Canada's breathtaking alpine locales, Banff is home to a vibrant community of hospitality aficionados, adventure lovers, artists, entertainers, and families. It offers an ideal balance between work and leisure.
Position SummaryAre you dedicated to delivering outstanding service and crafting unforgettable experiences for guests? If so, we present an exciting role for you as a Fairmont Gold Team Leader.
In your role as a Fairmont Gold Team Leader at Fairmont Banff Springs, you will ensure that our guests and team members feel welcomed, appreciated, and valued within our exclusive Fairmont Gold accommodations.
- Exhibit a dedication to providing tailored, anticipatory service that surpasses guest expectations.
- Oversee front desk operations including check-in/out processes, auditing, and reporting.
- Guarantee the accuracy of all Fairmont Gold bookings and maintain service excellence.
- Deliver exceptional concierge services and insights to guests.
- Facilitate smooth arrival and departure experiences for all guests.
- Empower team members to effectively resolve guest service challenges.
- Perform additional responsibilities as required.
Your Skills & Experience:
- At least 1 year of prior supervisory experience in Front Desk operations.
- Ability to thrive under pressure in a dynamic environment.
- Proficient in Micros-Opera PROPERTY Manager, Word, and Excel.
- Strong interpersonal and problem-solving abilities.
- Preferred graduate of Hotel Management or Hospitality programs.
- Highly organized and results-driven.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team and prioritize guest needs.
- Physically capable of lifting luggage and assisting guests.
- Must be legally eligible to serve alcohol in Alberta.
Perks & Benefits:
- Subsidized on-site staff accommodation.
- Complimentary meal provided per shift.
- Comprehensive benefits package.
- Employee travel program with discounts.
Visa Requirements: Must be legally eligible to work in Canada.
Our Commitment to Diversity & Inclusion: At Fairmont Banff Springs, we celebrate diversity and inclusivity within our team. We are dedicated to providing equal opportunities for all qualified candidates.
If you are contacted by a Recruiter, please inform them if you require any support or accommodations during the recruitment process.