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Operational Leader

2 weeks ago

Ottawa, Ontario, Canada Blue Shock Executive Search Full time
About Our Client:

We are a family-run organization that has grown in size while maintaining our core values. We prioritize treating people right and giving back to the community.

The Role:

As the Director of Operations, you will be responsible for driving operations excellence across 5 restaurants in the Ottawa market. Your goal is to exceed the brand's high standards for quality, service, and cleanliness, ensuring that each restaurant is sharp, safe, and ready for business.

Key Responsibilities:
  1. People Management
    1. Represent the company mission, vision, and core values
    2. Find, train, certify, develop, and retain high-quality District Managers
    3. Lead, manage, and hold District Managers accountable
    4. Foster employee retention by maintaining a respectful work environment
  2. Quality Assurance
    1. Exceed brand standards of exceptional quality, service, and cleanliness at each restaurant
    2. Grow sales through an exceptional guest experience
  3. Systems & Process Execution
    1. Oversee profit, sales, and guest count growth
    2. Ensure all company systems, practices, policies, routines, and processes are implemented and followed
    3. Ensure training is in place and staff receive comprehensive training
    4. Monitor and correct process execution as required
    5. Ensure the execution of new products and processes meets standards
    6. Ensure systems are in place and executed properly to maintain buildings, equipment, and premises
    7. Ensure adherence to food safety, worker safety, and employment standards procedures
  4. Planning
    1. Evaluate restaurant performance and coach District Managers on action plans
    2. Consistently communicate the company's objectives to store management teams through conference calls, meetings, or electronic communications
    3. Coach District Managers to promote the brand through community involvement activities and develop Local Store Marketing plans to drive sales and guest count
    4. Lead the annual planning process by aligning goals with the corporate strategic operating plan
    5. Analyze financial and operational reports, identify gaps in area performance, and address them to maximize performance
  5. Development
    1. Ensure a quality start-up and opening for new restaurants
  6. Culture
    1. Create and maintain a positive work climate promoting best-in-class tenure
    2. Build a team according to our Core Values
Knowledge/Skills/Abilities:
  • Advanced understanding of quick-service restaurant operating systems
  • Proven track record of training, developing, and coaching others
  • Strong financial acumen and ability to manage P&Ls, establish budgets, and ensure achievement of targets
  • Excellent verbal and written communication skills
  • Proven leadership skills
  • Self-directed and highly motivated
  • Excellent problem-solving and analytical skills
  • Strong judgment and decision-making skills
  • Knowledge of Microsoft Office Suite programs
  • Ability to establish and maintain professional relationships
  • Excellent planning, organizational, and prioritizing skills
Requirements:
  • 5+ years of QSR experience at a multi-unit level
  • College diploma or university degree is an asset