E-Commerce Team Member
4 weeks ago
About the Role
The Customer Service Coordinator is responsible for ensuring customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures, and standards. This role reports directly to the E-Commerce Manager and is a key member of the team.
Main Responsibilities
- Provides customer service and maintains positive customer relations through the proper handling of customer orders and merchandise.
- Effectively provides customer service through accommodating customer order requests, including but not limited to, substitutions, product knowledge, and troubleshooting online ordering difficulties.
- Effectively works in a diverse team environment in a proficient and friendly manner.
- Performs all aspects of order processing, picking, packing, staging and carryout in an efficient and organized manner.
- Achieves and maintains order performance standards through multi-tasking and effective time management.
- Handles merchandise ensuring accuracy, quality, minimizing damages, markdowns, and ensures price integrity including price changes.
- Performs general clean up duties within the E-Commerce and Front End area.
- Ensures the proper care, use, and maintenance of equipment and tools and reports repair requirements to the E-Commerce Manager and/or Front End Manager.
- Performs all aspects of group 3 classification in the CBA as determined by the E-Commerce Manager, Duty Manager, or Centre Manager.
- Advises manager/supervisor of any merchandise and supplies that require ordering.
- Effectively communicates with other departments regarding tray orders, product availability, substitution options, product knowledge, and customer inquiries.
- Responsible for all aspects of receiving including reviewing/verifying invoices, returns, transfers, claims, and proper storage of products if required.
- Responsible for organizing and taking inventory if required.
- Responsible for updating/monitoring location and stock of items including, but not limited to, seasonal products.
- Responsible for implementation and performance of Customer Service programs.
What We're Looking For
Calgary Co-op is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. If you have a passion for delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.
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