Logistics Professional

1 week ago


Burlington, Ontario, Canada Arch Staffing Full time

We are a leading North American third-party logistics company known for our seamless transportation solutions. Our positive, transparent, and entrepreneurial culture is the foundation of our success.

About the Role

We tackle complex logistics challenges, simplifying the lives of our customers. As an Account Manager, you'll join a team of professionals providing dedicated support to your portfolio of customers. Your responsibilities will include tracking shipments, pricing and quoting shipments, dispatching logistics service providers, and ensuring a best-in-class customer experience.

Key Responsibilities
  • Track shipments and manage customer expectations
  • Pricing and quoting shipments in a timely manner
  • Dispatch logistics service providers efficiently
  • Provide exceptional customer service and support

In this fast-paced environment, you'll go above and beyond to ensure our customers never worry about their freight. With experience and dedication, you'll have ample opportunities for advancement within your team, as an individual, and within the organization.

Requirements
  • Able to thrive in a fast-paced, time-sensitive environment
  • Strong problem-solving skills and sound judgement
  • 0-3 years' experience in a customer-facing role
  • Exceptional communication skills to foster customer relationships and meet their needs
  • Proficiency in the Microsoft Office suite and strong computer skills

Experience in the logistics or transportation industry is preferred but not required. This is a full-time permanent position based in our vibrant Burlington office, with hours from Monday to Friday, 8:00 am to 5:00 pm. Occasional after-hours customer service and tracking may be required.

Compensation and Benefits

This position offers a competitive salary of $60,000 per year, with additional monthly performance-based bonuses. With demonstrated performance, promotion opportunities can arise as early as 9-12 months into the role, with ample room for career growth within the organization. We provide a company-paid laptop and the latest Apple iPhone, along with monthly team lunches and social gatherings.



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