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Customer Care Expert
2 months ago
We are seeking a highly skilled and customer-focused Product Support Specialist to join our team at Brandt. As a key member of our support team, you will be responsible for providing exceptional service and support to our customers, ensuring their issues are resolved efficiently and effectively.
This role requires a strong problem-solving ability, excellent communication skills, and a customer-centric approach. You will work closely with our customers to diagnose and resolve technical issues related to our GPS technology, providing step-by-step solutions and guidance to ensure a positive experience.
The ideal candidate will have a strong understanding of GPS, radio, and communication principles, as well as excellent customer service skills. You will be able to work independently and as part of a team, staying up-to-date with system information, changes, and updates.
Key Responsibilities:
- Deliver exceptional service and support to customers using our automated call distribution phone software;
- Gather customer information and determine the issue by evaluating and analyzing symptoms;
- Diagnose and resolve technical hardware and software issues involving mobile communication, Bluetooth, GPS, and more;
- Accurately process and record call transactions using designated tracking software;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes, and updates;
- Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
Requirements:
- Strong knowledge of GPS, radio, and communication principles;
- Excellent customer service skills and a customer-centric approach;
- Excellent communication and problem-solving skills;
- Ability to work independently and as part of a team;
- Strong analytical and diagnostic skills;
- Ability to stay up-to-date with system information, changes, and updates.
