Banking Advisor

3 weeks ago


Québec, Quebec, Canada National Bank Full time
Job Title: Banking Advisor

As a Banking Advisor at National Bank, you will play a key role in providing exceptional client service and building lasting relationships with our customers. Your primary responsibility will be to greet clients, answer their questions, and provide them with personalized banking solutions.

Key Responsibilities:
  • Provide excellent client service and build strong relationships with clients
  • Answer client questions and provide personalized banking solutions
  • Help clients use our banking applications and ABMs
  • Listen to clients' needs and resolve complex situations
  • Give advice and offer transaction solutions for Personal Banking clients
  • Ensure client satisfaction and engagement
  • Refer clients to specialist colleagues for their specific needs
  • Ensure adherence to compliance and risk management rules
Requirements:
  • Hold a college diploma (DEC) or equivalent
  • Customer service experience, inclusive attitude, and openness to diversity
  • Positive attitude and empathy for clients
  • Interest in technology and skilled in sharing knowledge
  • Ability to adapt to different situations
Benefits:
  • Competitive compensation
  • Flexible benefits to promote wellbeing and that of your family
  • Health and wellness program
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

At National Bank, we value our employees and strive to create a positive and inclusive work environment. We believe in empowering our employees to reach their full potential and providing them with the tools and resources they need to succeed.


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