Sales Representative

3 weeks ago

Brossard, Quebec, Canada MATT & NAT Full time
Job Summary

MATT & NAT is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a welcoming store environment, and achieving sales goals.

Key Responsibilities
  • Develop and nurture strong relationships with customers, ensuring a positive brand experience and high customer satisfaction.
  • Welcome customers, answer their queries, and provide purchasing options based on their needs and wants.
  • Maintain visual merchandising standards, cleanliness, and organization of the sales floor and stockroom.
  • Remain knowledgeable on current products, pricing, and promotions, communicating relevant information to customers.
  • Follow and achieve company and individual sales and KPI targets.
  • Generate ongoing sales opportunities, implementing cross-selling strategies for suitable products.
  • Process POS purchases, exchanges, and returns of merchandise.
  • Add new customers and update current customer information in our database.
  • Assist with replenishing product and updating floor sets according to planograms.
  • Handle customer complaints in a patient and helpful manner, escalating complex issues to a manager.
Requirements
  • High school diploma.
  • 1-2 years of experience in customer service or sales, preferably in fashion retail.
  • Proven track record of meeting and exceeding sales goals.
  • Experience in visual merchandising, an asset.
  • Proficient in Microsoft Office Suite.
  • Exceptional communication skills in English.
  • Familiarity with MATT & NAT brand, company values, and vegan beliefs.
  • Ability to move and/or lift boxes and fixtures.
  • Capability to stand for long periods.
  • Ability to work flexible schedules, including weekends and select holidays.

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