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Senior Business Insights Leader

1 week ago

Thunder Bay, Ontario, Canada MLS Soccer league Full time

Job Summary

We are seeking a Senior Business Insights Leader to join our Strategy and Business Intelligence group. This role will support strategic decision making and resource allocation across Major League Soccer by providing impactful data-driven insights, analysis, and recommendations.

About the Role

  • End-to-end ownership of Fan Engagement reporting and analytics that visualizes data to meet the needs of both internal and external team members and derives insights aligned to enterprise Fan Engagement strategy.
  • Deliver regular League & Club Executive facing Fan Engagement updates through skilled PowerPoint presentations (weekly, monthly, quarterly, annually) and ad-hoc reports across MLS tentpole events.
  • Collaborate cross-functionally with senior stakeholders as a thought leader to align Enterprise and Department goals to data and metrics.
  • Establish a team-vision and lead a team of analysts as the Fan Engagement subject matter experts across the organization both at the league and club level. This includes instilling standard methodologies & processes, managing workloads and deadlines, and continually training and upskilling team members.
  • Effectively communicate and socialize actionable results and findings throughout the organization in a simple and intuitive narrative format.
  • Partner with technology team to continually integrate the tools, methods, and processes supporting analysis.
  • Manage hiring and onboarding process by interviewing, selecting, orienting, and training employees.
  • Achieve team results by communicating job expectations and managing the Performance Management process:
    • Plan, monitor, and review performance.
    • Coach and counsel team members.
    • Develop and implement department procedures and productivity standards and reinforce Company policies.
    • Develop personal growth opportunities for employees.