Network Infrastructure Specialist

1 month ago

Markham, Ontario, Canada Computacenter AG & Co. oHG Full time
About the Role

Computacenter's onsite team is responsible for providing proactive support and resolving specific client issues related to their IT infrastructure within established SLAs.

This position is part of a 5 x 8 shift (M-F) and is part of a 24x7x365 support schedule. Shift and workday flexibility is required.

Key Responsibilities
  • Perform activation of network ports
  • Provide network support with various manufacturers and operating systems
  • Provide network support to users
  • Provide 24/7 escalated hardware and network support, ensuring quality and speed of problem resolution
  • Perform various network project tasks as assigned
Requirements
  • Proven knowledge and troubleshooting experience in networking technologies and vendor products such as Arista and Cisco network switches, Cisco ISE, Arista and Cisco Wireless in an enterprise environment
  • Ability to install, configure and support enterprise network switches
  • Network troubleshooting of VPN connections, access layer ports and wireless devices
  • Legal authorization to work in the United States
  • Previous experience in supporting Healthcare
  • Experience using an ITIL based ticketing systems and ITSM framework
  • Experience with Ansible
  • Experience with Cisco ISE
  • Experience in client-facing IT support role in an enterprise environment, ideally in 7 x 24 hour operation
Health Care Customer Requirements

Before working in one of our health care customer facilities, it is a requirement to show proof of immunization, which is required by the Public Hospitals Act.

In a hospital setting, workers are at potential risk of acquiring a communicable disease. In addition, OMA/OHA protocols under Regulation 965 of the Public Hospitals Act require that all persons carrying out work activities on hospital premises be immune to measles, mumps, rubella and varicella (chickenpox). They also require that individuals be free from active tuberculosis and participate in baseline skin testing. It is also required to have information recorded regarding pertussis vaccination status. Annual influenza vaccination is strongly recommended.

About Us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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