Community Engagement Specialist

1 month ago

Markham, Ontario, Canada Good2Great Solutions Full time
About Good2Great Solutions

We're a community of passionate, entrepreneurial self-starters on a mission to give consumers peace of mind while they connect with their favorite brands. Our work ethic, positive mindset, and core values are redefining how industry leaders expand their market share, reach out to a broader consumer base, and reduce customer churn.

Job Title: Community Outreach Associate

We're seeking a dedicated Community Outreach Associate to join our team. As a key member of our Marketing & Customer Service team, you will play a vital role in the growth and development of our new telecommunications essential service provider.

Key Responsibilities:
  1. Engage with customers to understand their needs and provide tailored product recommendations.
  2. Assist customers with account activation, explain delivery and installation methods, and maintain relationships throughout the sales cycle.
  3. Collaborate with Marketing and Customer Service Department Heads to develop market expansion strategies and achieve acquisition objectives.
  4. Communicate with internal personnel to create innovative marketing and outreach strategies, improve acquisition and closing efforts, and enhance internal training methods.
  5. Continuously seek opportunities for personal and professional development and participate in networking sessions, one-on-one meetings, and regular performance evaluations.
Requirements:
  1. 1-2 years of experience in a customer service or client-facing role.
  2. Excellent communication, negotiation, presentation, and interpersonal skills.
  3. Unmatched work ethic with a solution-oriented mindset.
  4. Effective prioritization skills and ability to multitask throughout the course of a business day.
  5. Experience in a leadership and team setting.

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