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Bylaw Intake Coordinator

2 months ago

Penticton, British Columbia, Canada City of Penticton Full time
Bylaw Intake Administrator Role

The City of Penticton is seeking a highly skilled and detail-oriented individual to fill the relief position of Bylaw Intake Administrator on our Bylaw Services team.

Key Responsibilities:
  • Manage and prioritize bylaw complaints, gathering relevant information and preparing files for investigation.
  • Provide exceptional customer service, communicating effectively with complainants and Bylaw Enforcement Officers.
  • Dispatch calls for service to Bylaw Enforcement Officers in the field, utilizing two-way radio communications.
  • Respond to front counter, phone calls, and public inquiries related to bylaws.
  • Conduct regular officer safety checks and prepare administrative documents, notices, and letters.
  • Handle monies for department initiatives and prepare statistical reports and tracking documents.
  • Liaise with other city departments and outside agencies.
Requirements:
  • Senior Secondary School education supplemented by relevant Office Administration and/or Bylaw Enforcement courses.
  • Minimum one year experience in a Bylaw Services department or related enforcement field.
  • Minimum three years experience dealing with the public, both on the phone and face-to-face counter work.
  • Exceptional time management skills and ability to multi-task.
What We Offer:
  • Competitive hourly rate of $33.08, increasing to $34.41 per hour July 1, 2024.
  • Additional 15% in lieu of benefits, vacation, and statutory holidays.

The City of Penticton values diversity and welcomes applications from all qualified candidates. We encourage Indigenous persons, people of colour, all genders and expressions, 2SLGBT2QIA+, persons living with disabilities, and others to apply.