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Customer Service Sales Representative
2 months ago
At KUKA, we are seeking a highly skilled Customer Service Sales Consultant to join our team. As a key member of our sales team, you will be responsible for representing our company's Customer Service (CS) aftermarket products and services to new and existing General Industry accounts, Tier-1 suppliers, and Automotive accounts.
Key Responsibilities:- Effectively present CS products and services to customers, identifying proactive opportunities and developing long-term business relationships.
- Travel frequently (up to 50%) to customer sites to sell CS products and services, including contracts, hardware, software, training, engineering services, and on-site support.
- Identify potential new accounts, customers, contacts, and market opportunities, and develop strategies to pursue them.
- Generate accurate and technically correct quotations of the CS product portfolio, ensuring customers are informed of service rates, part prices, and service product offerings.
- Collaborate with CS Managers to ensure qualified resources are identified to achieve successful completion of service orders.
- Review purchase orders for accuracy, authorization, and supporting documentation, and verify customer and order information against previously obtained information.
- Maintain accurate and complete data in Salesforce/SAP/other IT systems, including Asset Information, Competition Information, Lead Information, Opportunity Status, and Quote Information.
- Work collaboratively with the Sales/IM/CS team to determine service sales strategies for individual customer accounts, and provide feedback to improve customer relationships.
- Monitor quotes, sales, and project status to track aftermarket sales performance and ongoing project activities, and notify management of benchmarks.
- Ensure capture of repeat/renewal business by proactively offering recommended Spare Parts, Field Service, Service Contracts, Software, Engineering, and Training throughout the life cycle of each robot.
- Forecast aftermarket sales volumes and assist in strategic planning activities, adhering to the Quality System and participating in continual improvements.
- Understand and follow safety regulations, and identify safety concerns, supporting the Finance department in the payment process.
- Associate or Bachelor's degree and three years of related experience and/or training, or equivalent combination of education and experience.
- Excellent knowledge of customer service fundamentals for face-to-face and phone contact with customers, and prior experience using Salesforce, SAP, or similar Customer Relationship Management and ERP software.
- Prior sales experience is a decisive advantage, with understanding of all phases of the sales process.
- Results-oriented with a strong dedication to meeting customer expectations and schedules, closing capabilities, and ability to travel within the USA with frequent overnight trips.
KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state, or local laws.
