Flight Experience Specialist

3 weeks ago

mirabel, Canada Nolinor Aviation Full time

Discover the thrill of adventure in aviation

Nolinor Aviation is a dynamic company that offers flexible and secure flight solutions across Canada and beyond. Our team is comprised of experienced professionals who take pride in their expertise, ensuring reliable services even to remote destinations.

We are seeking a Flight Experience Specialist to join our team. As a key member of our cabin crew, you will be responsible for developing and supervising service standards to ensure an exceptional experience for passengers.

Responsibilities:

  • Develop and maintain cabin service standards to align with Nolinor's high standards.
  • Evaluate and improve the quality of cabin service by analyzing passenger feedback and conducting regular assessments.
  • Collaborate with the Cabin Training Specialist to integrate service standards into training programs.

Key Tasks:

  • Develop and update cabin service procedures, including welcome protocols and management of special situations.
  • Conduct quality service audits and provide evaluation reports with recommendations for enhancing the customer experience.
  • Coordinate with external suppliers to ensure products and services meet Nolinor's quality standards.
  • Analyze passenger feedback and service incident reports to identify improvement opportunities.
  • Participate in the development and implementation of initiatives aimed at improving customer satisfaction.

Requirements:

  • Training as a cabin crew member is required.
  • Excellent communication and customer relationship skills.
  • Ability to work as part of a team and coordinate actions with various departments.
  • Strong analytical skills with the ability to identify opportunities for improvement.

What We Offer:

  • A dynamic and stimulating work environment.
  • Opportunities for professional development and growth within the company.
  • Competitive compensation ($50,000 - $70,000 per year) and attractive benefits.
  • A collaborative team and a friendly work atmosphere.
  • Exciting projects and challenging tasks.
  • Commitment to diversity, equity, and inclusion.
  • Opportunities to contribute to innovative and meaningful projects.

About Us:

Nolinor Aviation is committed to creating an inclusive and respectful work environment where equity is a fundamental priority. We strive to assemble a team that represents the diversity of our clients and the communities we serve. Therefore, we strongly encourage applications from individuals of diverse backgrounds.

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