Intake Specialist

2 months ago


Langley, Canada Douglas College Full time

About the Role

The Intake Specialist will provide exceptional customer service at the Langley WorkBC Centre. The ideal candidate will have a post-secondary degree in a related field and experience in customer service, policy interpretation, and client needs assessments.

Key Responsibilities

  1. Review client needs determinations and apply WorkBC guidelines for case management interventions.
  2. Support clients in accessing services and resources.
  3. Provide one-to-one coaching in resume writing, job search techniques, and career planning.
  4. Determine client eligibility for financial supports and services.
  5. Maintain regular contact with clients to support their progress.
  6. Complete reports on client success stories and submit for review.
  7. Provide job sustainment services to clients who achieve employment or secure community attachment.
  8. Review key performance measures to ensure the Centre is providing the right services.
  9. Ensure required documentation is in place to support client milestones.

Requirements

  • Post-secondary degree in a related field or equivalent experience.
  • Certified Career Development Practitioner (CCDP) Certification an asset.
  • Experience in customer service, policy interpretation, and client needs assessments.
  • Ability to work with diverse clients and populations.
  • Strong communication and interpersonal skills.
  • Excellent computer skills and knowledge of online reporting portals.
  • Knowledge of local labour market trends.
  • Satisfactory completion of a criminal records check.

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