Coat Attendant

2 days ago

Pickering, Ontario, Canada Great Canadian Entertainment Full time

About This Role

The Coat Check Attendant is a key member of our Front of House team, providing exceptional customer service to our guests. This role involves receiving and checking coats, umbrellas, and other personal items, and ensuring they are returned to their owners in a timely and efficient manner.

Responsibilities

  • Promptly greet and communicate with guests
  • Communicate and assist guests with the coat check process
  • Hang and organize coats within the numerical order system
  • Return coats and items using the numerical order system to guests in a friendly and efficient manner
  • Maintain and organize coat check area ensuring cleanliness at all times
  • Accurately complete paperwork referring to lost or stolen articles
  • Build and maintain relationships with management and team members
  • Work under Alcohol and Gaming Commission of Ontario (AGCO) regulations and comply with all applicable laws, policies and procedures

Requirements

  • High School Diploma or equivalent working experience
  • Minimum one (1) year of customer service experience in a high-volume establishment
  • Organizational, interpersonal, analytical and communication skills
  • Knowledge of computer application packages and mathematical skills
  • Must be people-focused, professional and committed to service excellence
  • Excellent interpersonal, teamwork, customer service and communication skills

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