Traffic Operations Assistant

2 weeks ago

Vancouver, British Columbia, Canada City of Vancouver Full time

Main Responsibilities

The City of Vancouver is seeking a skilled Traffic Operations Assistant to join our team. As a key member of our Traffic and Data Management branch, you will conduct field investigations related to traffic operations and safety, develop field reports, and manage and update branch databases.

Key Contacts and Reporting Relationships

You will report to the Traffic Safety Engineer (Civil Engineer I) and receive direction from the Engineering Assistant III Traffic Safety. You will work closely with staff in other Transportation branches, Streets and Electrical Design branch, Traffic and Electrical branch, and Vancouver Police Department.

Specific Duties/Responsibilities

  • Respond to public inquiries and allocate and track citizen inquiries and requests from 311.
  • Conduct field investigations and safety studies, making observations, data entry, and basic data analysis.
  • Prepare citizen opinion surveys, presentations, and maintain files, supplies, and equipment.
  • Develop basic designs for signage and paint plans using AutoCAD under the direction of senior staff.
  • Liaise with staff in other departments to coordinate work with upcoming projects.
  • Ensure OQM (Organizational Quality Management) documentation is correctly undertaken.
  • Other duties/responsibilities as assigned.

Minimum Qualification Requirements

Education and Experience

  • Completion of Grade 12 including drafting courses, or an equivalent combination of education, training, and experience.
  • Some experience in general office, clerical, customer service, and/or junior drafting work.
  • Valid BC driver's license.

Knowledge, Skills, and Abilities

  • Working knowledge of the City's street system, transportation policies, and regulations, the Street & Traffic By-Law, the Manual of Uniform Traffic Control Devices, Traffic Control Manual for Work on Roadways.
  • Sound knowledge of departmental procedures relating to various engineering projects.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to read and interpret engineering plans and specifications and perform design drafting.
  • Ability to work well in a team and business environment with little or no supervision under tight time lines.
  • Ability to problem solve with accuracy and detail in a technical environment.
  • Ability to be flexible and to accommodate the operational needs of the department.
  • Ability to meet tight timelines in a multi-task environment.
  • Ability to provide accurate and thorough information to the public.
  • Ability to maintain a cooperative and effective working relationship with both internal and external stakeholders.
  • Ability to work outside in inclement weather.
  • Proficient in the use of software applications and databases such as MS Office, Hansen, and AutoCAD.

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