Major Incident Resolution Specialist

4 days ago


Québec, Quebec, Canada iA Financial Group Full time

We're seeking an experienced Major Incident Resolution Specialist to join our team at iA Financial Group. As an IT Major Incident Manager, you'll be responsible for managing major incidents and collaborating with colleagues to resolve problems efficiently.

About the Role:

This is a critical position that requires strong leadership, coordination, and communication skills. You'll be working closely with teams to manage major incidents, improve system stability, and develop effective solutions.

Key Responsibilities:
  • Manage major incidents and ensure resolution within SLA
  • Coordinate crisis cells and lead teams to resolve issues
  • Develop and implement process improvements to enhance system stability
  • Communicate effectively with stakeholders and provide regular updates on incident status
Requirements:
  • Bachelor's in Information Technology or relevant experience
  • 3-7 years of IT experience
  • Strong leadership, coordination, and communication skills
  • Experience in major incident management and complex technical problem resolution
  • ITIL practice knowledge, ITIL certification preferred
  • Knowledge of LEAN, DevOps, and SAFe methodology
  • Servicenow mastery or similar IT service management tools
  • Advanced French and English proficiency (oral and written) for internal communication with colleagues and partners across Canada


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