Senior Software Support Specialist

6 days ago


Burnaby, British Columbia, Canada Lumotive Inc Full time
About the Role

We are seeking a highly motivated Software Field Applications Engineer to join our team at Lumotive Inc. In this role, you will work closely with our customers to provide first-level support for our software stack, from the applications layer down to embedded firmware. You will be responsible for troubleshooting issues, escalating complex problems to internal engineering teams, and providing expert guidance to customers.

Key Responsibilities
- Serve as the primary point of contact for customer inquiries and technical support related to our software stack.
- Develop deep expertise in existing products to provide effective support and sustainment.
- Create and update technical documentation, including user guides, FAQs, and troubleshooting articles.

Qualifications
- Bachelor's degree in computer science, electrical engineering, or a related field.
- 3+ years of experience in a technical support or field applications engineering role.
- Strong technical background with experience in software development, embedded systems, and firmware.
- Proficiency with programming languages (e.g., C, C++, Python) and software tools.

Our Team
Lumotive Inc is a dynamic and innovative company that values collaboration, creativity, and continuous learning. We offer a comprehensive benefits package, competitive salary, and opportunities for growth and professional development. Join our team today

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