Senior Software Applications Specialist

4 days ago


Burnaby, British Columbia, Canada Lumotive Inc Full time
Company Overview
Lumotive Inc is a leading provider of advanced sensing and perception technologies for consumer, mobility, and industrial automation products. Our patented Light Control Metasurface (LCM) beam steering chips deliver high performance, exceptional reliability, and low cost solutions.

The company has received industry acclaim including the 2024 Innovators Award from Laser Focus World, CES Innovation Awards in 2022, 2024, and 2025, and a prestigious Edison Award. Investors include Gates Frontier, MetaVC Partners, Quan Funds, Samsung Ventures, and Uniquest.

Salary and Benefits
$90,000 - $105,000 a year
Base pay is scaled depending on experience + Performance based Quarterly Bonus + Equity
  • Canada Life
  • Vacation / PTO plus 14 paid company holidays
  • Stock Options
  • Daily lunch and snacks

Job Description
We are seeking a versatile and highly motivated Software Field Applications Engineer to provide first-level support for our customers across the full software stack. The ideal candidate will possess excellent communication and technical writing skills, and be eager to create application-specific demonstrations to showcase the uniqueness of our solutions.

Responsibilities
  1. Serve as the first point of contact for customer inquiries and technical support related to our software stack.
  2. Provide hands-on assistance to customers, troubleshooting issues, and guiding them through problem resolution.
  3. Collaborate with internal engineering teams to escalate and resolve more complex issues.
  4. Continuously learn and stay updated on our lidar technology, software stack, and product features.
  5. Develop deep expertise in existing products to provide effective support and sustainment.
  6. Create and update technical documentation, including user guides, FAQs, and troubleshooting articles.
  7. Contribute to the development and maintenance of the company's knowledge base.
  8. Work hands-on with lidar sensors to create application-specific demonstrations.
  9. Develop demos and prototypes to highlight the unique features and advantages of our solutions.
  10. Present technical demonstrations to customers, showcasing product capabilities and use cases.
  11. Communicate effectively with customers, understanding their needs and providing clear, concise support.

Qualifications
  • Bachelor's degree in computer science, Electrical Engineering, or a related field.
  • 3+ years of experience in a technical support or field applications engineering role.
  • Strong technical background with experience in software development, embedded systems, and firmware.
  • Proficiency with programming languages (e.g., C, C++, Python) and software tools.
  • Excellent problem-solving skills and a passion for continuous learning.
  • Exceptional communication and technical writing skills.
  • Hands-on experience with lidar technology or sensors is highly desirable.
  • Ability to create and present technical demonstrations and prototypes.
  • Willingness to travel up to 25% to customer sites and or industry events.


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