Eye Care Specialist

6 days ago


Thunder Bay, Ontario, Canada EssilorLuxottica Full time

At EssilorLuxottica, we are committed to delivering exceptional eye care experiences for our customers. We are seeking an Eye Care Specialist to join our team in Thunder Bay, ON.

Job Summary

This role is responsible for driving profitable store sales by fostering a retail selling culture and promoting outstanding associate/doctor satisfaction. The ideal candidate will have a strong background in opticianry, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Foster a retail selling culture by practicing NECE (Needs Evaluation, Consultation, and Education) and utilizing effective retail sales skills to drive sales growth.
  • Develop professional business relationships with other Associates and Doctors to ensure seamless communication and collaboration.
  • Fill ophthalmic eyeglass prescriptions, fit and adapt lenses and frames, and provide expert advice to customers on their vision needs.
  • Conduct measurements of bridge and eyesize, temple length, vertex distance, pupilary distance, and optical centers using appropriate tools.
  • Troubleshoot vision issues confidently and bring resolution to customer satisfaction.
  • Aid in training new associates to understand frame and lens selection.
  • Assist with ensuring each store is effectively merchandised and presented according to Planogram and Company standards.
  • Maximize Managed Vision Care relationships and sales opportunities.
Requirements
  • High School Diploma or equivalent.
  • State licensure or certification as an optician from a nationally-recognized opticianary association.
  • Experience and results in retail or customer service establishments.
  • Ability to sell through use of sales skills and accountability for sales results.
  • Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
  • Ability to provide enthusiastic and concise communication to meet/exceed customer expectations and foster positive associate, doctor, and host relationships.
Preferred Qualifications
  • Bachelor degree or equivalent experience in retail operations.
  • 3+ years of experience.
  • Experience with personal computers.
About the Role

This is a full-time position with a competitive salary range of $50,000 - $70,000 per year, depending on experience.


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