Customer Service Team Lead

1 week ago


Sechelt, Canada VG PROFESSIONALS LTD. Full time

About the Role

VG PROFESSIONALS LTD. is seeking a Customer Service Team Lead to join our team. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Lead a team of customer service representatives to ensure that our customers receive exceptional service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless customer service experiences.
  • Coach and mentor customer service representatives to improve their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements

  • Bachelor's degree in a related field, such as business or communications.
  • At least 2 years of experience in customer service leadership.
  • Excellent communication and leadership skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving skills.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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