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Retail Store Operations Manager

1 month ago

Dartmouth, Nova Scotia, Canada Lids Full time
About Lids Sports Group

Lids Sports Group is the largest licensed sports retailer in North America, operating over 1,200 domestic locations and 50 international stores across the US, Canada, Mexico, Europe, and Australia. Our retail stores offer a wide range of fan and fashion-oriented headwear and apparel from top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We foster a culture of customer satisfaction by providing exceptional service and promoting a fun, inclusive work environment for our team members. As a Retail Store Operations Manager, you will play a key role in driving store performance and ensuring seamless customer experiences.

Job Responsibilities

People Development

  • Manage the hiring process, including recruitment strategy and onboarding new team members.
  • Engage team members through training, coaching, and feedback to promote a positive work environment.
  • Perform people-related actions, such as approving time off requests and updating employee records.
  • Lead ongoing training and development initiatives to enhance team skills and knowledge.

Customer Experience

  • Lead sales efforts to achieve key performance indicators and deliver exceptional customer service.
  • Resolve customer complaints and address issues promptly to maintain high customer satisfaction.
  • Direct in-store team members to ensure optimal customer service and efficient store operations.

Operations

  • Manage scheduling and payroll processes to align with company policies and procedures.
  • Plan and manage store inventory, including receiving, processing, and merchandising products.
  • Maintain accurate inventory levels and monitor sell-through to optimize product availability.
  • Effectively manage cash handling and prepare store for inventory audits.

Requirements

  • Bachelor's degree or equivalent experience in retail management or a related field.
  • Proven track record of driving sales growth and minimizing losses.
  • Strong leadership and communication skills to engage and motivate team members.
  • Ability to lift up to 50 pounds and stand for long periods.
  • Availability to travel overnight for training and business meetings.

Salary Estimate

$65,000 - $80,000 per year, depending on location and experience.