Customer Service Manager
2 weeks ago
We are seeking a highly skilled Customer Service Manager to join our team at Walmart Canada. As a key member of our Front End operations, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving customer loyalty.
Key Responsibilities- Coordinate Front End operations to ensure safe work processes and emergency procedures are followed.
- Handle customer and Associate concerns, providing guidance and support as required.
- Monitor Front End associates, ensuring proper coverage and coordinating breaks.
- Provide training to Associates on systems and Company procedures.
- Oversee purchase, return, and exchange transactions, ensuring compliance with Company guidelines.
- Ensure all EAS systems are functioning to standard.
- Prepare registers for opening and closing daily, maintaining front end cash levels.
- Oversee and promote all company sponsor programs and initiatives.
To be successful in this role, you will require:
- Minimum qualifications outlined below.
- Preferred qualifications outlined below.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location
Avenue, Whitecourt, AB T7S 1X6, Canada
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