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Technical Support Specialist

1 month ago

Vaughan, Ontario, Canada KARU CONSULTING Full time
Job Summary:

KARU CONSULTING is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks. Your expertise will be invaluable in resolving issues and ensuring seamless system performance.

Key Responsibilities:
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer systems and networks
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations

Work Environment:

This is a fast-paced environment that requires attention to detail, excellent communication skills, and the ability to work under pressure. If you are a motivated and organized individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

Requirements:
  • College/CEGEP education
  • 7 months to less than 1 year of experience
  • Excellent oral and written communication skills
  • Ability to multitask and work in a team environment
  • Time management skills

What We Offer:

KARU CONSULTING offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and organized individual with a passion for technical support, we encourage you to apply for this exciting opportunity.