Student Housing Assistant

3 weeks ago


Toronto, Ontario, Canada University of Toronto Full time

About the Role:

The University of Toronto Scarborough is seeking a highly organized and customer-focused individual to join our team as a Student Housing Assistant. In this role, you will provide front-facing reception and services to our students, responding to routine enquiries and making appropriate referrals when necessary. You will also investigate and resolve routine issues and minor complaints, providing information about UTSC's residence procedures and introducing variations to established procedures as directed by your Supervisor or the Director, Housing & Residence Life.

Key Responsibilities:

  • Provide detailed information on program and/or course eligibility requirements, procedures, policies, and deadlines
  • Respond to enquiries within the defined scope of the role and redirect as appropriate
  • Booking rooms and arranging appropriate accommodations
  • Troubleshooting and resolving routine issues
  • Disseminating information to students on residence options, fees, amenities, residence life programs, and student groups

Requirements:

  • Advanced College Diploma (3 years) or an equivalent combination of education and experience
  • Minimum three years in a customer service position in a post-secondary institution
  • Strong customer service skills
  • Sound interpersonal, problem-solving, and organizational skills

What We Offer:

  • A dynamic and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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