Senior Manager, Content Planning

2 weeks ago

Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time
Senior Director Global Support

Distech Controls, a leading provider of building automation solutions, is seeking a highly experienced Senior Director Global Support to lead our comprehensive customer support operations worldwide.

This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer experience initiatives across all regions.

As the senior leader, you will directly manage the regional CX Directors and the CX Enablement Director, shaping the policies and practices that define our customer interactions globally.

Key Responsibilities:
  • Provide strategic leadership across global support teams, including technical support, customer service, and inside sales.
  • Establish and maintain a successful customer-focused culture at Distech Controls that directly impacts the success of the overall organization.
  • Provide updates to the executive team, educating them on the best practices in customer experience strategies and trends.
Requirements:
  • Bachelor's degree in business administration, management, or a related field.
  • Minimum 10 years of experience in customer support or service management, with at least 5 years in a senior leadership role overseeing large, distributed teams.
  • Demonstrated ability to manage multiple teams across different disciplines and geographies.
  • Exceptional problem-solving skills and the ability to make decisions based on accurate and timely analysis.
Preferred Skills and Experience:

Bilingual French and English: To serve clients and external service providers across Canada and USA

Other:
  • Valid passport for travelling

Distech Controls Inc. is owned by Acuity Brands Lighting, Inc., These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

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