Senior Manager Call Centre Lead

4 weeks ago

Edmonton, Alberta, Canada National Bank Full time
About the Role

We are seeking a highly experienced Senior Manager to lead our Edmonton-based call centre team. As a key member of our Customer Experience Centre, you will be responsible for driving strategic orientations and service transformation to achieve sector objectives.

Key Responsibilities:

  • Establish and lead a high-performing team of managers and agents
  • Define and implement effective operational processes and structures
  • Oversee succession and performance management for your team
  • Ensure operational quality and achievement of targets
  • Foster a positive and motivating culture centred on employee recognition
  • Collaborate with stakeholders to drive business development and customer service initiatives

About Our Team

Our team is passionate about delivering exceptional customer experiences and driving business growth. We offer a dynamic work environment, cutting-edge collaboration tools, and a commitment to employee development and well-being.

What We Offer

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment
  • Access to cutting-edge technology and tools
  • A comprehensive employee assistance program

About National Bank

We are Canada's 6th largest bank and a leader in Quebec. Our mission is to have a positive impact on people's lives. We value partnership, agility, and empowerment, and we are committed to creating a barrier-free workplace that is accessible to all employees.

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