Experience Design Lead
5 days ago
We are NeuraFlash, a leading AI and Consulting Partner of Amazon & Salesforce. Our mission is to help our clients transform their contact centers with AI Powered Experiences.
Job SummaryWe are seeking an experienced Design Lead to join our team as a Conversational AI Expert. In this role, you will be responsible for building compelling interactive experiences for users and delivering impactful business value to our clients.
About the RoleAs a Design Lead, you will focus on conversational design for both voice and text-based solutions. Your key responsibilities will include:
- Establishing content, strategies, and personas for voice and text-based automated solutions
- Leading requirement gathering and client design sessions
- Creating client-facing deliverables with a specialized focus on user interaction and experience
- Collaborating on intent discovery and natural language models
- Working with developers and QA testers throughout the project lifecycle
In this role, you will have the opportunity to work with a cross-functional team to create rich end-user experiences. If you have a passion for designing conversational flows and building voice user interfaces, we encourage you to apply.
RequirementsTo be successful in this role, you will need:
- 3+ years of user experience and user interaction work experience
- Degree in design, user experience, communication, or a related discipline
- Experience crafting mockups and prototypes to effectively communicate design ideas
- Ability to collaborate with a cross-functional team to create rich end-user experiences
You will also have experience designing conversational flows for text-based bots and building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems. Knowledge of Salesforce Service Cloud or Sales Cloud is a plus.
What We OfferWe offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. Our benefits package includes health insurance, retirement savings plan, and paid time off.
Recruitment ProcessThe recruitment process will consist of the following stages:
- Recruiter screen (phone) - 30 minutes
- Peer interview (video) - 45 minutes
- Panel interview with real-time exercise (Video) - 60 minutes
- Organization lead interview (Video) - 45 minutes
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