Client Service Director
3 weeks ago
Client Service Manager
LocationToronto, Canada
TypeFull-time
DepartmentFinancial Markets
Job SummaryA Client Services Manager will be the key liaison between clients, stakeholders, and onshore and offshore delivery teams while partnering closely with sales teams to ensure seamless communication and collaboration.
Key Responsibilities- Develop and maintain strong relationships with clients and stakeholders to ensure their needs are met and expectations are exceeded.
- Collaborate with delivery teams to ensure timely and high-quality delivery of services.
- Partner with sales teams to identify new business opportunities and develop strategies to pursue them.
- Provide exceptional customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Develop and implement process improvements to increase efficiency and effectiveness of client services.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong relationships with clients and stakeholders.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- Knowledge of financial markets and industry trends.
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