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Accounting Fraud Investigator
2 months ago
Role Overview
Tangerine, Canada's leading digital bank, seeks a skilled and detail-oriented Financial Dispute Resolution Specialist to join our Fraud Claims & Support Services team. This role is based in Toronto, Ontario.
About the Role
We are looking for a highly motivated and customer-focused individual who can investigate and resolve complex financial disputes, ensuring timely and fair resolutions for our clients. As a Financial Dispute Resolution Specialist, you will work closely with our internal teams to analyze data, identify patterns, and develop effective strategies to minimize losses and improve profitability.
Key Responsibilities:
- Investigate and resolve complex financial disputes, including credit card transactions, merchant chargebacks, and fraudulent claims.
- Analyze data, identify patterns, and develop effective strategies to minimize losses and improve profitability.
- Work closely with internal teams to ensure timely and fair resolutions for our clients.
- Collaborate with colleagues to share knowledge and best practices, promoting a culture of continuous improvement.
- Develop and maintain strong relationships with clients, vendors, and other stakeholders.
- Stay up-to-date with industry trends, regulatory requirements, and technological advancements to ensure compliance and effectiveness.
Requirements:
- Minimum 2 years of experience in financial dispute resolution, accounting, or a related field.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, vendors, and colleagues.
- Fluency in both English and French language skills (reading, writing, and spoken).
- Post-secondary education in business or a related field would be considered an asset.
What We Offer:
- A competitive salary range of $60,000 - $80,000 per year, based on experience.
- A comprehensive benefits package, including health, dental, and vision coverage.
- A generous retirement savings plan, matching employee contributions up to 6%.
- A flexible work environment, with opportunities for remote work and professional development.
- A dynamic and inclusive team culture, with regular social events and recognition programs.
Why Join Us?
Tangerine is a leader in digital banking, committed to making a positive impact in our communities. As a Financial Dispute Resolution Specialist, you will play a critical role in helping us achieve our mission. You will have the opportunity to work with a talented team, develop your skills and expertise, and make a real difference in the lives of our clients.
