Assistant Store Manager

2 days ago


Ontario, Oregon, Canada Manitobah Full time
Assistant Store Manager Job Description

Manitobah is seeking a highly skilled and experienced Assistant Store Manager to join our team. As a key member of our retail operations team, you will be responsible for overseeing daily store operations, providing exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Lead and manage a team of retail ambassadors and key holders to achieve sales targets and deliver an outstanding customer experience.
  • Develop and implement effective merchandising strategies to drive sales and maximize inventory turnover.
  • Manage inventory levels, track stock replenishment needs, and maintain a safe and organized stockroom.
  • Coaching and motivating the team to reach and maintain top performance and provide an exceptional customer experience.
  • Delegate tasks when necessary to store key holders.
  • Executing standards in recruiting, hiring, training, customer service, visual merchandising, and store operations.
  • Facilitate onboarding and continued training of retail ambassadors.
  • Create and manage staff scheduling.
  • Responsible for approving and ensuring bi-weekly timesheets are correct for payroll.
  • Attend weekly manager meetings and one-on-ones with Director of Retail.
  • Enhance brand loyalty by empowering team to create a natural and personable experience for customers.
  • Executing in-store workshops and special events.
  • Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
  • Ensures all merchandise is properly ticketed and displayed accordingly.
  • Responsible for ensuring cleanliness standards; visual merchandising standards are met.
  • Maintain adequate stock through efficient inventory management.
  • Track inventory and communicates stock replenishment needs.
  • Manages administrative systems and procedures effectively and in accordance with company policies
  • Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination.
  • Responsible for adherence to all loss prevention and security policies, as well as credit procedures (e.g., credit and debit cards, employee purchases, discounts, deposits, returns and exchanges).
  • Other related duties as assigned

Requirements:

  • 2+ years professional experience in progressively responsible retail positions is required
  • Experience working in an Indigenous or culturally sensitive environment is an asset
  • Completion of high school is required
  • College Diploma in Business or Management field is considered an asset.

What We Offer:

  • Competitive hourly rate
  • Generous employee discount on Manitobah products
  • Employee assistance program

Work Location: In person



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