Shift Team Lead

1 month ago


Williams Lake, British Columbia, Canada Tim Hortons Full time
Shift Supervisor Opportunity

At Tim Hortons, we're looking for a skilled Shift Supervisor to join our team. As a Shift Supervisor, you'll play a key role in ensuring the smooth operation of our store, providing exceptional customer service, and creating a positive and safe work environment for our employees.

Key Responsibilities:
  • Monitor and coordinate the day-to-day activities of employees, ensuring productivity and efficiency.
  • Create and maintain a safe and positive work environment, free from harassment and violence.
  • Model company brand standards and adhere to all policies and SOPs in a professional manner.
  • Complete opening, daily, and closing procedures, ensuring compliance with company policies.
  • Operate cash registers and handle cash transactions with accuracy and attention to detail.
  • Follow company cash handling policies and maintain the security of cash at all times.
  • Transfer supplies and equipment between storage and work areas, ensuring efficient inventory management.
  • Resolve customer complaints in a timely and professional manner, prioritizing customer satisfaction.
  • Practice excellent food safety and sanitation practices, adhering to all H&S standards.
  • Prepare employee schedules, ensure adequate coverage, and deliver brand training for cross-training.
  • Coach, mentor, and discipline employees as needed, promoting a positive and productive work environment.
  • Implement product rotation, order products, and participate in monthly inventory counts.
  • Deliver training for new employees, ensuring they have the necessary skills and knowledge to succeed.
  • Monitor compliance with safety guidelines, raise awareness about safety, and report injuries immediately.
  • Assist in brand training, ensuring all employees are equipped to provide exceptional customer service.

We're looking for a highly motivated and organized individual with a strong work ethic and excellent communication skills. If you're passionate about delivering exceptional customer service and creating a positive work environment, we encourage you to apply for this exciting opportunity.

Requirements:

  • High School diploma or equivalent
  • Minimum 6 months supervisory/lead experience in Food & Beverage, cash handling, and customer service
  • Ability to speak, read, and comprehend instructions, policy documents, and converse comfortably with customers
  • Ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner
  • First Aid and Food Safety Certificate an asset

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