Client Advisor

4 weeks ago


Hamilton, Ontario, Canada Royal Bank of Canada Full time
Job Summary

As a Client Advisor at Royal Bank of Canada, you will play a key role in delivering exceptional client service and building strong relationships with our clients. Your primary responsibility will be to proactively engage with clients in the branch, complete transactions, and identify opportunities for advice, solutions, and digital enablement. You will also focus on education and demonstration, leveraging technology to deliver a memorable client experience and drive solutions. Additionally, you will contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to RBC partners, or personally fulfill client solutions. You will also take ownership of resolving and preventing client banking problems and cultivate and maintain relationships with partners to work as one RBC team.

Key Responsibilities
  • Proactively engage with clients in the branch and deliver an outstanding service experience
  • Identify opportunities for advice, solutions, and digital enablement
  • Focus on education and demonstration, leveraging technology to deliver a memorable client experience
  • Contribute to team results by listening and spotting opportunities to offer additional advice
  • Take ownership of resolving and preventing client banking problems
  • Cultivate and maintain relationships with partners to work as one RBC team

Requirements
  • Goal-oriented individual with a demonstrated passion for putting clients first
  • Drive and self-motivation, as well as excellent communication skills and emotional intelligence
  • Digital literacy across a broad range of devices
  • Personal flexibility to work flexible hours
  • Eagerness to learn and determination to succeed
  • Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course

What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • A dynamic, collaborative, progressive, and high-performing team


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