Quality Assurance Support Specialist
2 days ago
Sonova is a global leader in innovative hearing solutions, and we're seeking a Quality Assurance Support Analyst to ensure our products meet medical device standards and perform as intended.
Key Responsibilities- Collect and analyze field performance data, complaints, and customer service call logs to identify trends and areas for improvement.
- Conduct in-depth analysis of data and recommend corrective and preventative actions to ensure product reliability and safety.
- Provide specialized quality analysis and reporting as required, including biological safety assessments and risk management coordination.
- Investigate product-related complaints, prepare summaries, and make recommendations to management.
- Participate in project teams responsible for quality activities and deliverables, and contribute to improvement teams focused on quality issues.
- Degree in Science, Healthcare, Software, or Mechanical Engineering, or equivalent experience.
- Minimum 3 years of experience in a hi-tech product/electronics environment or medical device/hearing aid field.
- Familiarity with ISO 13485, MDSAP, and MDR regulations.
- Experience in risk management and documentation is desirable.
- Ability to communicate complex device quality regulations to non-experts and present to various audiences.
Sonova is a global leader in innovative hearing solutions, with a collaborative culture and opportunities for continuous self-improvement. We value diversity and inclusion, and offer a rich benefits package, mentorship program, and career development plans.
Sonova Canada is a certified Great Place to Work, and we're committed to creating a sense of belonging for all employees.
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