Office Support Clerk III

4 weeks ago

Vancouver, British Columbia, Canada City of Vancouver Full time
Main Purpose & Function

The Office Support Clerk III position plays a vital role in the Street Operations Branch at National Yard, providing key support and service to customers, City crews, 311, Superintendents, and other City staff.

Key Responsibilities
  • Provide support to Streets, including general public inquiries through 311 regarding paving, concrete, and street-related issues.
  • Create and update service requests, work orders, and assets for maintenance and construction work programs related to Streets in an accurate and timely manner.
  • Prepare and run various reports related to expenditures, unit rate costs, work accomplishments, and work and call volume.
  • Research customer service, business, and operations situations to provide accurate and timely information to crews, Superintendents, other City Staff, and the public.
  • Monitor computer systems and phones for events and requests, liaise between 311, customers, Streets, and other City Departments to resolve issues.
  • Assist with identifying, documenting, and implementing work process improvements, standardized forms, and manuals.
  • Assist and train other staff to perform the role.
  • Perform other duties and responsibilities as assigned.
Qualifications

Education and Experience:

  • Completion of Grade 12 including or supplemented by courses in commercial subjects, typing, Excel, word processing, and sound-related experience, or an equivalent combination of training and experience.
  • Experience working in an environment where a similar type of work is performed.
  • Experience processing a large volume of work with sustained accuracy and speed while handling considerable interruptions.
Knowledge, Skills, and Abilities
  • Thorough knowledge of business English, grammar, spelling, punctuation, and arithmetic.
  • Considerable knowledge of the methods, procedures, practices, standards, equipment, and materials for the capital and maintenance work of the Streets Operations Branch.
  • Sound knowledge of departmental and other policies, regulations, rules, procedures, and practices that relate to the position occupied or which govern worksite activities and employee behavior.
  • Sound knowledge of branch operations, responsibilities, and activities.
  • Proficiency in software programs including Hansen, Microsoft Office (Outlook, Word, Excel, Teams), VanMap, VanDocs, and SAP.
  • Ability to work independently and take action in solving problems while exhibiting sound judgment, particularly when dispatching safety-sensitive cases.
  • Ability to communicate effectively both orally and in writing and to prepare non-routine reports, correspondence, and memoranda related to the work.
  • Good skills to effectively organize, to pay attention to detail, and to prioritize work to meet deadlines.
  • Ability to deal effectively with the public and other staff by providing information and assistance, which may involve making decisions requiring explanation of applicable rules and regulations.
  • Skill in typing (keyboarding) rapidly and accurately (including numerically).
  • Ability to collaborate with a team and contribute to the completion of a large volume of work.
  • Ability to prioritize and organize work, handle multiple assignments, and meet deadlines.

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