Associate Director of Infrastructure

7 days ago

Waterloo, Ontario, Canada Perimeter Institute Full time
Job Title: Associate Director, Infrastructure

Perimeter Institute for Theoretical Physics is seeking a highly skilled and experienced Associate Director, Infrastructure to join our Technology Services team. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight for our IT infrastructure and support services.

Key Responsibilities:
  • Provide leadership and direction to our Infrastructure and Help Desk teams
  • Develop and implement IT strategies to support Perimeter Institute's research, training, and administrative activities
  • Manage the day-to-day operations of our IT service delivery, including end-user and infrastructure services
  • Oversee the development and implementation of information security standards and incident response processes
  • Collaborate with other Technology Services leaders to develop long-term and annual projects and budgets
Requirements:
  • Completed postsecondary degree or diploma in computer science/engineering or equivalent
  • 3-5+ years experience in IT leadership or management roles with a focus on IT service delivery and customer support
  • Minimum 8-10 years experience in progressive technology roles
  • Extensive experience managing large ITSM environments following ITIL best practices
  • Strong customer service orientation and ability to communicate technology plans and practices to both technical and non-technical audiences
Preferred Qualifications:
  • Experience with MS365 administration and end-user productivity and collaboration platforms
  • Technical understanding of infrastructure components, including servers, virtual environments, storage management, and networking technologies
  • Familiarity with High-Performance Computing (HPC) and research technology environments

Perimeter Institute is committed to diversity and inclusion and welcomes applications from qualified candidates who share our values. We thank all applicants in advance for their interest in this opportunity and will only be contacting select individuals for further consideration.

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