Associate Director of Infrastructure

6 days ago

Waterloo, Ontario, Canada Perimeter Institute Full time
Job Title: Associate Director, Infrastructure

Perimeter Institute for Theoretical Physics is an independent, resident-based research institute dedicated to advancing our understanding of the universe at the most fundamental level. We are seeking an experienced Associate Director, Infrastructure to join our Technology Services team.

Job Summary:

The Associate Director, Infrastructure will provide strategic leadership and direction to our Infrastructure and Help Desk teams. This role requires strong leadership skills to ensure excellence in customer service, infrastructure, and information security operations.

Key Responsibilities:
  • Provide leadership, motivation, and direction to Perimeter's Infrastructure and Help Desk teams.
  • Partner with senior leaders and stakeholders to define technology requirements and develop long-term and annual projects and budgets.
  • Develop and execute operational and project work plans, revising as needed to meet Perimeter's changing IT needs and requirements.
  • Oversee staff scheduling and task delegation, conduct performance appraisals, and provide coaching and mentoring to team members.
  • Identify training opportunities and ensure the advancement of team members' professional and technical skills, fostering ongoing improvements in service delivery.
  • Coordinate and communicate effectively with stakeholders throughout the Institute.
Requirements:
  • Completed postsecondary degree or diploma in computer science/engineering or working equivalent.
  • 3-5+ years experience in IT leadership or management roles with a focus on IT service delivery and customer support.
  • Minimum 8-10 years experience in progressive technology roles.
  • Extensive experience managing large ITSM environments following ITIL best practices.
  • Ability to communicate technology plans and practices to both technical and non-technical audiences.
  • Strong customer service orientation to facilitate collaboration with various stakeholders, driving critical decisions and resolving complex issues.
Preferred Qualifications:
  • Demonstrated expertise in developing business cases, cost estimates, and total cost of ownership models for full system lifecycles.
  • Experience with procurement processes, including RFP/RFQ/RFI processes, vendor management, and contract negotiations.
  • Thorough knowledge of current and emerging end-user and infrastructure technologies.
  • Strong understanding of information security related to end-user and infrastructure operations.

Perimeter Institute is committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

We thank all applicants in advance for their interest in support of Perimeter Institute but will only be connecting with select individuals.

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