Customer Service Representative

3 weeks ago

Nanaimo, British Columbia, Canada Coast Hotels Full time

The Front Desk Agent will play a vital role in the success of Coast Hotels by delivering exceptional customer service and administrative support to the Front Office.

Key Responsibilities:

  • Provide customer service and handle administrative duties such as check-in and check-out of guests, handling guest concerns, and assisting with arrivals and departures of groups and tours.
  • Follow established procedures and policies when completing tasks.
  • Receive, sort, and distribute incoming mail.
  • Prepare and send courier packages and ensure accurate billing and records.
  • Order office supplies and maintain inventory levels.
  • Act as an Ambassador for Coast Hotels, greeting guests and handling basic inquiries.
  • Demonstrate a customer service attitude with internal and external contacts.
  • Provide basic data entry and transaction handling services for the Front Office.
  • Input data accurately into the appropriate database.
  • Produce statistics and reports on data as per standard formats.
  • Report discrepancies in room rates, payment information, and credit arrangements to the appropriate manager for follow-up.
  • Verify the accuracy of daily inputs, including payment transactions, and submit the daily shift audit for review by the night audit.
  • Handle cash, cheques, credit, and debit card transactions in accordance with hotel policies.
  • Other duties as required.

Requirements:

  • Minimum 1 year experience in a similar position preferred.
  • Secondary School Diploma.
  • Advanced communication, interpersonal, and customer service skills.
  • Technical aptitude.
  • Beginner level in the use of MS Office Suite.
  • Professional appearance and attitude.
  • Bondable.
  • Exemplifies Coast Hotels' core values and enjoys working in a culture of accountability.
  • Able to work a flexible schedule, including evenings, weekends, and some nights.

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