Customer Service Representative

6 days ago


Nanaimo, British Columbia, Canada Mobile Snap Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at Mobile Snap. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction with our products and services.

Key Responsibilities:

  • Evaluate and implement effective communication strategies to engage with customers
  • Publicize activities, workshops, and events to promote our services
  • Address customer complaints and concerns in a professional and timely manner
  • Arrange for billing, refunds, and credits as needed
  • Explain services offered and provide receipts and other forms as required
  • Maintain accurate records and statistics
  • Order office supplies and manage inventory
  • Receive and log customer complaints and payments
  • Explain procedures, risks, and benefits to clients

Requirements:

  • Experience in customer service is an asset
  • Ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Proficiency in English
  • 40 hours per week


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