System Reliability Engineer

4 weeks ago

Old Toronto, Canada Scotiabank Full time

About the Role:

We are seeking a highly skilled System Reliability Engineer to join our team at Scotiabank. As a key member of our Systems Reliability Office, you will play a critical role in ensuring the stability and reliability of our technology portfolio.

Key Responsibilities:

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Accountable for creating, maintaining, and distributing Service Level Objectives (SLOs) data and reports/dashboards of our technology portfolio to various stakeholders across the organization.
  • Champion stability and reliability across a portfolio of applications and services by working closely with service owner teams to continuously improve Mean Time To Recovery (MTTR) metrics and reduce downtime, leading troubleshooting of our most severe incidents, and participating in incident root cause analysis to prevent recurrence.
  • Contribute to prioritizing reliability features with service owners and engineering teams.
  • Contribute to the design, development, and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks and automation of SLOs.
  • Participate in incident calls and, when required, lead communications on impact and recovery status.
  • Ensure information on incidents and problems is complete, accurate, and that action items are being worked on by assigned individuals.
  • Produce weekly/monthly/quarterly status reporting or dashboards on incidents and problems for distribution to business and technology stakeholders.
  • Participate and drive post-incident activities as per organizational governance and requirements.
  • Interface with teams across technology and business partners on stability and reliability concerns, system disruptions, and providing incident details and root causes.

Requirements:

  • Degree in Computer Science, Engineering, Business Management/Commerce, or equivalent experience.
  • 8+ years of experience in the industry (Software development, DevOps, Service Management) with at least 3 years in a leadership capacity.
  • Experience with creating and maintaining system performance dashboards.
  • Experience with analyzing and troubleshooting systems.
  • Excellent communication (both verbal and written) skills, with the ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization.
  • Ability to quickly and clearly communicate incident status via email in business-friendly language.
  • Experience with IT Service Management (ITSM) tools (ServiceNow, a plus) with a strong understanding of SRE and service management principles.

Nice to Haves:

  • Experience or familiarity with the Financial industry.
  • Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
  • Experience with Performance and Capacity Management (PCM) tools (e.g., Dynatrace, Splunk).
  • Well-rounded broad knowledge of OS platforms (Linux/UNIX), Networking, Web Systems, and IT Ops.
  • ITIL Foundation Certification.

What We Offer:

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement and belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital, and much more.

Work arrangements: Hybrid.

Location(s): Canada : Ontario : Toronto

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