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Software Implementation Consultant
2 months ago
Shoplogix is a leading provider of Industrial Internet of Things (IIoT) software solutions, dedicated to helping manufacturers around the globe achieve real-time, 24/7 impact. Our cloud-based performance management solution delivers visual tracking and analysis of production, integrates powerful reporting capabilities, and accelerates continuous improvement.
Job SummaryWe are seeking a highly skilled Software Implementation Consultant to join our team. As a key member of our Global Professional Services team, you will be responsible for overseeing the implementation of our SaaS products, working closely with clients and stakeholders to ensure project objectives are met. You will have the opportunity to influence the software roadmap based on client feedback and observations of opportunities to fill gaps.
Key Responsibilities- Oversee implementation of SaaS products, following industry project management best practices and internal methodologies.
- Manage communication with clients and stakeholders, building meaningful relationships to ensure project business and technical objectives are met.
- Establish yourself as a trusted technical advisor with customers to drive the continued value of our products and services.
- Support sales and post-implementation activities as needed, providing product demos, training, and software adoptions.
- Work closely with Account Management and Professional Services to identify opportunities for developing and delivering new services, products, and modules.
- Familiarity with the inner workings, processes, and workflow of a manufacturing plant.
- Experience in the automotive, food & beverage, and packaging industries is advantageous.
- Solutions or systems engineering background, or experience in SaaS sales and implementation.
- Technical knowledge of industrial machinery, PLC's, and Kepware OPC software.
- Proven track record of successfully delivering technical projects.
- Ability to balance competing priorities and meet deliverables for multiple concurrent projects.
- Valid passport and ability to travel throughout North America up to 35% of the time.
Shoplogix is a division of Constellation Software, one of the largest and most successful software companies in Canada. We offer a unique opportunity to be part of a scaling company that fosters a culture of knowledge sharing and innovation. Our team is passionate about making data accessible and actionable, using the latest technologies to build IIoT solutions that solve everyday problems.
What We Offer- Opportunity to influence the software roadmap based on client feedback and observations of opportunities to fill gaps.
- Chance to work with multiple clients on projects of varying sizes, seeing the results of your work with every client as you lead them along a digital transformation.
- Opportunity to move up to a Senior Project Manager, Technical Consultant, Customer Success Manager, or other areas within Shoplogix or Constellation Software.
- Personal projects to help optimize internal processes.
- Contribution to documentation and diagrams to our knowledge base to support our internal teams, partner community, and customers.
Interested candidates should submit their application through our virtual interview process, which includes:
- A virtual interview with a Talent Advisor to express interest in the role and share experience.
- A virtual interview with the hiring manager to discuss technical skills and experience working with cross-functional teams.
- A virtual interview with the VP of Operations to discuss how the role will fit in with the team and to learn about the organization's current and future needs.
- A final virtual interview with the President to learn more about the growth trajectory of the organization.