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Customer Service Team Lead

2 months ago

Burnaby, British Columbia, Canada Save Big on Used Tires Ltd. Full time
Customer Service Supervisor Job Description

Save Big on Used Tires Ltd. is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our sales and service team, you will be responsible for ensuring exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Team Leadership: Supervise and coordinate the activities of sales workers, providing guidance and support to ensure seamless customer interactions.
  • Sales and Service: Assign sales workers to duties, authorize payments, and establish work schedules to optimize sales performance.
  • Inventory Management: Organize and maintain inventory to meet customer demands and minimize stockouts.
  • Customer Support: Resolve customer complaints and issues, providing timely and effective solutions to maintain customer satisfaction.
  • Training and Development: Hire, train, and develop staff to enhance their skills and knowledge, ensuring they are equipped to provide exceptional customer service.
Requirements:
  • 2 years of experience in a customer-facing role, preferably in retail or sales.
  • Excellent communication and leadership skills, with the ability to motivate and guide a team.
  • Strong problem-solving and conflict resolution skills, with a focus on customer satisfaction.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity.